top of page

terms & conditions

Last Updated: 1 Jan 2022

By booking a service with Lunéra Aesthetics, you agree to the following terms and conditions. These terms are in place to ensure a smooth, respectful, and safe experience for both clients and staff.

 

1. Bookings & Payment

  • All appointments must be booked in advance via our website or direct communication.

  • A deposit may be required for certain services or packages.

  • Full payment is due at the time of service.

  • We accept card, cash, Afterpay, and online payments.

 

2. Cancellation & Rescheduling

  • We kindly ask for at least 48 hours' notice for cancellations or rescheduling.

  • Cancellations with less than 48 hours' notice may result in a 50% cancellation fee or loss of deposit.

  • No-shows may be required to pay in full before rebooking.

 

3. Late Arrivals

  • Please arrive on time for your appointment.

  • If you are more than 10 minutes late, we may need to shorten or reschedule your session to avoid impacting other clients.

 

4. Refund Policy

  • We do not offer refunds for services already rendered.

  • If you are unsatisfied, please speak to us on the day of your service so we can do our best to resolve the issue.

  • Prepaid packages are non-refundable but may be transferred to another person with prior approval.

 

5. Health & Safety

  • Please disclose any medical conditions, allergies, or recent treatments (e.g., injectables, laser, etc.) before your appointment.

  • We reserve the right to refuse service if it's unsafe to proceed or if you're unwell (e.g., contagious illnesses).

  • We maintain a clean and hygienic environment and use professional-grade products and equipment.

 

6. Results Disclaimer

  • While we strive to deliver visible results, individual outcomes vary depending on body type, lifestyle, and adherence to aftercare.

  • Multiple sessions may be required to achieve desired results.

  • All images used on our website, social media, or marketing materials represent real results from actual clients, and have not been altered or modified in any way.

 

7. Privacy

  • Your personal information is handled in accordance with our Privacy Policy and will never be shared without your consent.

 

8. Minors

  • Clients must be 18+ to undergo body sculpting or skin tightening services.

  • Lash and beauty treatments for clients under 18 may require parental consent.

 

9. Right to Refuse Service

We reserve the right to refuse service to any client who:

  • Is disrespectful or disruptive

  • Is under the influence of drugs or alcohol

  • Fails to comply with these terms

 

10. Public Health and Wellbeing Act 2008

In accordance with the Public Health and Wellbeing Act 2008, Section 74, Lunéra Aesthetics adheres to all required health and safety regulations.
We are registered with the Moonee Valley City Council under the Certificate of Registration for Public Health and Wellbeing Premises. We comply with all applicable public health regulations and maintain high standards of hygiene and safety in our services.

 

11. Payment Terms/Failure to Pay

  • If full payment is not made at the time of service, we reserve the right to withhold services or refuse future bookings until outstanding balances are settled.

 

12. Liability Waiver/Client Responsibility

  • By booking, you agree that Lunéra Aesthetics is not liable for any injury, allergic reaction, or adverse effects resulting from the services provided. We strongly encourage clients to disclose any known allergies or medical conditions prior to services being performed.

 

13. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Victoria.

 

14. Service Availability/Changes

  • Lunéra Aesthetics reserves the right to modify or discontinue services or packages without prior notice. Service prices and availability may change at any time.

 

15. Intellectual Property

  • All images, logos, content, and materials used by Lunéra Aesthetics, including but not limited to on our website and marketing materials, are the intellectual property of Lunéra Aesthetics and may not be used without express written permission.

 

16. Contact

If you have any questions about these Terms & Conditions, please contact:

Lunéra Aesthetics
Airport West, VIC
Email: luneraaesthetics@gmail.com
Website: www.luneraaesthetics.com.au

bottom of page