Effective Date: 1 Jan 2022

At Lunéra Aesthetics, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.luneraaesthetics.com.au or use our services.

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1. What Information We Collect

We may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party platforms)

• Appointment history and preferences

• Any information you provide via enquiry forms or messages

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We may also collect non-personal information such as:

• IP address

• Browser type

• Site usage data (via cookies or analytics tools)

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2. How We Use Your Information

We use this information to:

• Manage bookings and appointments

• Provide customer support

• Send booking confirmations and optional promotional updates

• Improve our website and services

• Maintain internal record keeping

• Meet legal obligations

We never sell or share your information without your permission unless required by law.

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3. Marketing Communications

If you opt in, we may send promotional emails or SMS. You can unsubscribe anytime by clicking the link in our emails or replying “STOP” to text messages.

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4. Third-Party Services

We use secure third-party platforms for booking, payments, and analytics. These services have their own privacy policies.

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5. Security

We take precautions to protect your personal information using technical and organisational measures, including:

• SSL (Secure Socket Layer) encryption

• Password-protected systems

• Access restrictions for authorized personnel only

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

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6. Your Rights

You can request to:

• Access your personal information

• Correct or update your details

• Withdraw consent or request deletion of your data

To make a request, please contact us at luneraaesthetics@gmail.com.

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7. Cookies

We may use cookies to personalise and improve your browsing experience. You can disable cookies in your browser settings.

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8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

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9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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11. Contact Us

If you have any questions about this policy, please contact:

Lunéra Aesthetics
Airport West, VIC
Email: luneraaesthetics@gmail.com
Website: www.luneraaesthetics.com.au